Check for the clerk server status and re-try the transaction. For selecting the Edit Parameters press 1. This error means there is a problem with the download configuration parameters. Press Enter to proceed with the main menu. Do you have a question? This will occur as long as your card reader is powered on and connected to an available phone or Internet service. It means the download was disrupted and must be restarted. Remove the cover from the bottom of the terminal. So that was it. A Ping test is to attempt a connection between the terminal and an outside IP address. - Press the green [Enter] key when you're finished. Transaction has been declined because the card not swiped or inserted properly. You will find your answers here! Because its more practical, effective and it has made the overall experience of transactions way more flexible than it was back then. Select Force. Does the location have Router and Modem or is it a Router/modem combo? Press Cancel until the restart option displays, then using the number pad press the number that correlates to Restart, this will restart the terminal and return to the idle prompt. We have discovered a technique that sometimes works. Transaction has failed because the card configuration has failed. (Your options available depend on the set-up of the card reader.) Remove battery from the back and then replace. On our Support page you will find a list with answers to frequently asked questions. - Balance enquiry has been cancelled. Transaction has been declined due to failure of the MAC validation. - Delay in entering the sale amount, Delay in entering the tip amount, Delay in entering the PIN number, Delay in entering the card number, Delay in entering the CVV number, Delay in entering the account type, Delay in entering the PAN number, Delay in entering the RRN number, Delay in entering the invoice number, Delay in entering the tip adjust amount entry by the operator. (This problem is the same as the VX520 Not Printing problem. Now, enter the passcode that is in the file of the Vericentre. User Manual. Press "Reprint" under the Wrench and the Hammer. There is no remedy other then complete replacement. Compare our business checking solutions chart to select exactly which checking account is right for you. VeriFone VX520 - How To Repair IP/ Ethernet Connection. - Press the green [Enter] key to reprint the receipt. d7$sql33fT8XY]uTU.gJFjLiKiCyfC*$l.Fg!B$6IS6PKstp$aMseeryXxEVH>liNK}]8yg>B$x1L#s9}|LL-Y*)*2Ra?{2b'Mbx7Rp)qGES8q[,7&giC?_~{Gn7sI]iQultD/DRX]UISYI"? Press Cancel until Restart displays, then using the number pad press the option that correlates to Restart to return to the idle prompt. To get the value, press 0, and after that, press enter button so that you can save the parameter. The Testimonials on this page or provided via linked videos are the sole opinions, findings or experiences of our customer and not those of JPMorgan Chase Bank, N.A. You can check the IP address in the POSIM section and for that what you will have to do is-. Then re-download the merchant services program with the appropriate authorization key. Transaction has been declined due to the card swiped or inserted is not initialized. Now, examinees the state of the roller which is in the lid. Note: For optimal performance, we suggest using the provided phone cable on a dedicated phone line, and not connecting through a splitter. - Wrong sale amount, wrong tip amount, wrong cashback amount, wrong refund amount, wrong PIN number, wrong card number, wrong expiry date, wrong CVV number, wrong account type, wrong PAN number, wrong RRN number, wrong invoice number, or wrong tip adjust amount entered or chosen This can be with all types of transactions like: wrong invoice number for void transaction, Refund, Reversal, Batch empty or Unadjusted Tip transaction not present scenario, Cashback, Advice, Report Generation transactions if record is not available for particular paramater/ID. Transaction has been declined because the merchant is not supported. Transaction has failed because the initialization of parameters like TID, MID, etc is not done. Plug the other end into your router, modem or Ethernet wall jack. - From the main screen press [F4] to select Void. The configuration parameter is mentioned below: A prompt is displayed to capture the manual card entry details from the merchant. Transaction Risk Analysis service not available, New card. Note: Asterisks appear on the screen as the password is keyed in. Go on with pressing the enter till you see Download, please wait. Next, scroll down to option number #3 to get the TCPIP. -Press [F2] to search for authorization-only transactions. So, lets jump straight to it. If you see the CHECK SUM blinking message at any time during the bootup phase and the terminal is otherwise inoperable the terminal is toast. You change it back to IP the same way on Quick setup, no need to do Edit Parameters. Over the Memorial Day weekend, Verifone VX520 terminals across the country began failing. stream Your go-to tech troubleshooter! An example of data being processed may be a unique identifier stored in a cookie. -Use the Arrow Icon to navigate through the Report Menu. To fix that- Take off the back cover and unplug it from the power plug. This error means the terminal's 9 digit serial number is either (1) not recorded on the account or (2) recorded incorrectly. The transaction has failed because the transaction tried to perform is not allowed. Now, grab a paper roll and insert it making sure its on the right side. VX 520 Color: A brand-new version of the preferred EMV-capable VX 520 that features a 3G choice, a dazzling LCD shade show and gives an improved user experience for business through a new 5-way navigation button and icon-based applications. Check the error displayed on your screen against the list below noting possible reasons and resolution procedures. Then retry the download. Make deposits and withdrawals at the ATM with your business debit cards. 671 nys rte 9n ticonderoga, new york 12883; dhi home buyers club reviews 1792 0 obj Here's what to do if your terminals stopped working correctly. This error means the card swiped at the terminal could not be recognized by the host system. Now press the purple-colored button at a stretch for five times. Corresponds to Visa's, Cardholder refused a single recurring payment. How do I fix Verifone connection error? Please review its terms, privacy and security policies to see how they apply to you. Copyright 2019, Verifone. Transaction has failed because there is printer is not supported. : Terminal was disconnected during call. Delete the child records if any before the deleting the concerened record. Transaction has been declined due to the card swiped or inserted is expired. Transaction has failed because the STAN mismatch has occurred. Tap MORE purple button. Before you start The codes below apply to credit cards. If it still persists, call an expert. Sometimes its seen that the USB port is not working or fails to detect the cable. - Select Any Receipt to reprint a previous transaction. Transaction has been declined as the amount entered is exceeded the limit. Unplug the power cord, leaving the Ethernet cable attached, and wait five seconds. From the Sale screen, press * to open the Home screen. Try after few seconds or contact SDI server team. Wishing you all the very best. 1791 0 obj Then power on the terminal device and retry a Troubleshoot test or process a test transaction. To Change the date, Use the number pad to press the option that correlates to Edit Date. To fix this-. Do you have a question about the Verifone VX 520 or do you need help? Press and hold the green Enter key to restart the terminal. Your VX 520 terminal may display a communication error code when a transaction fails to process. Ask your question here Index Installation endobj Transaction has failed due to power failure recovery before receiving settlement response. 5 Reasons to Update Your Business Operations, Get the Best Sleep Ever in 5 Simple Steps, How to Pack for Your Next Trip Somewhere Cold, Manage Your Money More Efficiently in 5 Steps, Ranking the 5 Most Spectacular NFL Stadiums in 2023. Step Four: Enter card expiration date, then Enter. - Follow the prompts to locate the transaction. Verifone vx520. Lets make fixing things easy and fun! The above-stated steps may fix this problem. In this respect, call a professional as you may have to replace the entire USB port to get rid of this problem. It means the download was disrupted and must be restarted. Chase offers a wide variety of business checking accounts for small, mid-sized and large businesses. Plug the power cord in again, then hold Enter and 7 together to display the password entry screen. Swipe the customer can swipe their card down the magnetic-stripe reader on the card reader's right side. -Attach the small plug on the adapter cord to the power port on the rear of the card reader. - To search using the amount of sale, press [F2]. Transaction has been declined because of the error in the database. As per the requirement proceed with the enabling of the parameter: TERMINAL->MANUAL_ENTRY_ENABLED. If you see the SECURITY ALERT BAD RTC CHIP blinking message at any time during the bootup phase and the terminal is otherwise inoperable the terminal is toast. Invalid token scope. Please communicate the card ID# in your message to Technical Support. Try to replace them. If its not attached to the lid it has to be replaced as its defective. Transaction has been cancelled by the terminal due to below possible reasons: The Download Needed *Go File Not Found is an error code and this usually indicates that the pin pad is not loaded with the XPI application. Transaction has been declined due to an invalid MAC. There are two courses of action to take, one a temporary fix, the other a full repair. Press the F2 button and the No answer will be selected. Transaction has been declined due to invalid expiry date entered during manual card entry transaction. -Make sure you are using thermal-sensitive paper, not plain paper. Transaction has been cancelled because there is no reversal present to perform reversal related transaction. Transaction has been cancelled because of the connection error with the signpad. If the paper roll is not properly placed in the terminal then it wont be able to print it. Step Three: When prompted to Tap/Insert/Swipe/Key, simply enter the card number using keypad. If you are still having technical trouble, have a question about fees or need general support for your existing processing account, you can call 1-888-886-8869. VERIFONE VX 520 HOT KEYS <>/Metadata 27 0 R/Names 1826 0 R/Pages 1788 0 R/StructTreeRoot 60 0 R/Type/Catalog/ViewerPreferences<>>> Unplug the power supply from the terminal or where it plugs into the wall. Configure the correct Aeon config information or contact VHQ help desk team for further support. %PDF-1.4 Inspect the printout noting whether COMM SERVER is even listed as an available application in one of the groups listed in the table. From there chose F4 for Repair, you will get a repairing connection screen then either a success screen or a failure screen. Transaction has been cancelled because there is a problem with the printer. 4. Transaction has been declined due to the unavailability of PIN change option. If prompted to pass terminal to customer, bypass by pressing enter again. Press Cancel key, and then proceed with the card (PAN) number entry. If this doesn't work, ask your client to contact their processor and find out the new VeriFone Sys Mode menu password in order to access the necessary screens to complete the download process. Support Home Terminals & Equipment What programming features are available for my Vx520 (VeriFone) physical credit card machine? VHQ VHQ Monitor, maintain and maximize the up time of your device estate PAYware Connect PAYware Connect Access transaction reporting data, manage settlements and more PLEASE NOTE- The Admin Password may be required in order to update the date and time: If you are still having technical trouble, have a question about fees or need general support for your existing processing account, you can call 1-888-886-8869. Physically move the terminal to a location with a direct analog line (i.e., fax machine) connected to the wall and not through a splitter. Full List of Approval Codes and Decline Codes PayJunction will return a standardized response code for each of your transactions. is a wholly-owned subsidiary of JPMorgan Chase & Co. Chase's website and/or mobile terms, privacy and security policies dont apply to the site or app you're about to visit. In case of Absa merchants - Merchant Number has not been mapped by Altech . Type six digits comprised of the two digit month, day, and year, and press enter. Transaction has been declined because the Secure Data Interface server is not available. Transaction has been cancelled due to the printer issue. -Press [F1] to search by invoice number. Some customers may present a dual interface card . Move the terminal to another location to retry the download (such as office fax line) or connect the terminal to an Ethernet connection for Internet downloads and transaction processing. If you continue to use this site we will assume that you are happy with it. Then retry the download. Enable to Legacy Protocol support option and Press Enter key to do the Legacy Protocol supported transaction. !P Plug the power cord back in, and run a test transaction. If the problem doesnt go away, reach out to a professional. Take off the back cover and unplug it from the power plug. 99 ($1.40/Count) Save more with Subscribe & Save. I keep trying to darken the font- but after I hit F2 & F4 then enter the password- the screen goes right back to the sale screen. 1824 0 obj If a credit card has been declined, the machine will print out a decline code on the receipt. 138.55kB (1731885 bits) Date Submitted. Step Five: Enter CVV security code, then Enter. Transaction has been declined because of the mismatch in scanned QR code. The terminal code must be right. . Instruct the client to press the Cancel button and restart the download again. - Select Reprint to print the last transaction. Press Enter to re-start the transaction. -1 Tip Can be adjusted infinitely; 0 disabled; greater than 0 number of times TIP can be adjusted. - To reprint a receipt, press the Printer Icon on the bottom left of the screen. In extremely rare cases, AFTER successful download, the terminal will not install the VMAC operating system nor any other 3rd party software. yCg' iHCLz`7bc|{y#Eu|"IJI#9* Transaction is already voided. - Press Select when it shows your Host. Press Enter key to proceed with the previous transaction in scope. MAX_TIP_ADJUST_COUNT: This is a new update, affecting only merchants using the Vx520. If none of these measures work, escalate issue to L2 Technical Support for assistance. Sometimes users find it a bit difficult to connect the VX520 to the internet and without a proper internet connection, it wont function properly. The BIOS is corrupted and the terminal must be replaced and repaired. - To void the most recent transaction, press [F1]. Replug both the power and phone line connection. An optional battery and rugged design ensure both portability and durability. Most devices use dynamic IP addresses, which are assigned by the network when they connect. Single device system. Transaction has been declined because of the error while writing into the database. -If you are going to use an Internet connection, plug one end of an Ethernet cable into the card reader's Ethernet port, which may be labeled as "ETH" or "10Base-T." (These cables are very common and are technically named "Cat5 cables.") We don't know why this happens from time to time. The configuration parameter is mentioned below: Manual card entry is configurable (enable / disable). If the error message still persists, go back into the Edit function of the Sys Mode menu of the applicable group edit the new *Z values as follows: *ZR = 3 and *ZRESP = 10. xY[oFFe%FcCve/-X^DTb89|gRmJRTX-7l*F7Nn5/y-4'?O=J9'vWKYn`g~_T8x6>x`G>e?sJ6txc3h3R4tBV$hf^!|e9Z%RZ|~2g+?K|H$Ee W|PgI4e=]}^+c_-ch& 0sW"94HA,m~ & >^*yFTU=xslZWY.%9g9mzd$Q$TFPq&_QJRtMyZ KCe"X'E{Gi9E .knI0Y"zM/. If the paper roll is separated from the lid of the terminal it has a problem and it has to be replaced to fix this. - When the transaction detail displays, confirm it is the correct transaction and press [F1]. Orbital Virtual Terminal helps you to manage online, telephone, or mail order payments. This issue could be indicative of a memory problem. The transaction is failed as the Zero Settlement parameter is set as disabled in the acquirer table. The terminal connects via dialup or high-speed Ethernet connection but a model with optional 3G connectivity may be available. - David. In case of admin not proceeding with the transaction, do nothing. The red key used to be "Clear" on older terminal versions, and old habits die hard. Possible reason could be because of the existing child records of the concerned record. Transaction has been declined because the NII entered is not valid. Press the * key. Continue with Recommended Cookies. The pin pad plugs into the port labeled RS232 . Chip cards contain the issuers private keys which need to be verified by the card issuer's public keys during online authorization requests. H\Qk >0 TROUBLESHOOTING GUIDE VERIFONE VX 520 COLOUR resetting DHCP will refresh the connection and reboot commserver. -Make sure that one end of the power cord is plugged into the adapter and then plug the other end into an indoor outlet. After that, select continue for deleting applications from GID 1 and then again choose continue for deleting applications from GID 4. Transaction has been declined because it is already voided. For assistance connecting a peripheral PIN pad to your card reader, please contact the Help Desk at 1-888-886-8869. Check out our how-to instructions and reference guides, and get the answers you need right away. -Remove any empty paper roll. If the repair is successful, press the RED X key . endstream endobj 18 0 obj <> endobj 19 0 obj <>stream Transaction has been declined because the response from the host is not valid. - In same list, Select Merchant. Transaction has been declined due to the card swiped or inserted is not personalized. How to Get Additional Help. Now, proceed with adding the parameter DHEAP. Inside the terminal there are something like 5 pressure points. -Remove the paper roll and check for any jammed paper. About Matthew I McCartney. Your Verifone terminal may also support contactless payments. Now, return to the soft pay screen and select the sales screen. Transaction has failed because the deletion of the record is not possible. Re- scan the QR code again and if problem persists contact the VHQ help desk. Insert - if the customer has an EMV chip card, and your card reader is enabled to accept EMV transactions, then the customer should insert their card into the card reader's chip card slot, which is on the front of the card reader, beneath the colored keys. -When finished, replace the paper roll and close the compartment. Visa has extended the EMV key's expiration date from 12/31/2015 to 2022, and the terminal must be updated. Common error codes include the following: COMM ERR; TCPIP; LINE BUSY; LINE CLOSE FAIL; NO HOST RESPONSE; DIAL PRIMARY; NO LINE Service Provider Simulator Reason codes for API transactions Last updated: 19-Sep-2022 Download as PDF The following table describes the reason codes for failed, declined, and successful transactions using Verifone APIs: Rate this article: Download as PDF The first thing you will have to do is, remove the terminals cover from its backside. Press Enter key to proceed with the previous transaction in scope. Enable to PIN reset option and Press Enter key to do the PIN reset transaction. Common error codes include the following: COMM ERR TCPIP LINE BUSY LINE CLOSE FAIL NO HOST RESPONSE DIAL PRIMARY NO LINE Complete the steps in one of the following sections to try to resolve one of the previously listed errors or a different error. Retry the download. Transaction has been declined because the preauth record is not found. - Select Totals Report to print a total summary for each card type and issuer for the transactions in your current (open) batch. When you are prompted for the password and enter the wrong password continue pressing the green ENTER button repeatedly a few times and observe whether the screen prompts you to enter a new password. Contact Technical Support for assistance. Document Type. Manage Settings 1794 0 obj - To search using the last four digits of the customer's card number, press [F3]. Nothing has ever happened like this before. Transaction has failed because the initialization of parameters failed. Transaction has been declined due to failure of the MAC key generation. 5 0 obj Transaction has been declined due to the Manual card entry configuration parameter is not set in the terminal as enabled: Again in the password key, press 1, Alpha, Alpha, 6, 6, 8, 3, 1 and press the enter button. Transaction has been declined because of the error while reading the database. Dont forget to download the applications in the order stated below-. VX520 ETH port and power cord connection My terminal is still displaying the error, what do I do? Transaction has been declined due to an internal error. endobj How to manually key in a sale (card-not-present transaction). Press the star key to ensure you are at the operating system home screen. If not, use the purple-colored key to edit it. As the Verifone VX520 is one of the most well-known and most used credit card machines, there are quite a lot of things about it that people need to know. - When the transaction detail displays, press [F1] to confirm that this is the transaction you'd like to add a tip. Using Military time, type six digits comprised of a two digit format: Hour, Minutes, and Seconds, and press Enter. We use cookies to ensure that we give you the best experience on our website. Resolution These decline codes indicate that the card has been lost, stolen, or otherwise flagged for pickup by the issuing bank. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. -If you are using the charging base for the Bluetooth card reader, follow the same instructions to connect the base and select a location. However, thats all from our side so far. Online POS Terminal uses a PIN pad to process EMV payments from your PC or laptop. The transaction is declined as the Capturing Signature on non-touch devices using -The Report Menu will display. If more than two options are configured a screen is presented to select the mode or the user is presented with a screen for Expiry and CVV details. JP Morgan Chase Bank, N.A. Transaction has been declined. % One of the quickest ways to troubleshoot a Verifone Vx 520, is to: Unplug the terminal from the power source, let it sit for about 30 seconds, Plug it back in, and allow the terminal to reboot. Verifone Troubleshooting Errors | Sekure Payment Experts Read our Privacy Policy * All calls are recorded and monitored for training purposes. -Hold the roll so the paper feeds from the bottom of the roll when the card reader is facing you Difference between static and dynamic IP's: When a device is assigned a static IP address, it does not change. Best to keep close to original Device ID. Your Verifone card reader offers several reports that help you view details and summaries for the transactions in your open batch. Overview | Managing your account | Product Support | Protect Your Business | FAQ. -To access reports, press the purple hot key furthest to the right to view the Reports menu. Transaction has been declined because the message parsing from the host is not correct. Transaction has failed because pending settlement needs to completed. Phone for authorisation, Card acceptor call acquirer's security department, Refer to card issuer's special conditions, No account of type requested. Instructions for changing the date and time in your VX520 terminal. Press Enter key to proceed with the previous transaction in scope and enter the amount within the limit set in the configuration parameter: Save time every month with recurring payments. Save my name, email, and website in this browser for the next time I comment. -Tap the touchscreen to select the Report you wish to print. This error could mean the modem is detecting a phone line but the line itself might not be a regular analog (copper) phone line and instead could be a VoIP line such as Vonage. 0:00 / 1:44 How to Resolve Common Connectivity Issues with the Verifone VX 520 360 Payments 353 subscribers Subscribe 51K views 5 years ago This video will show you how to resolve common. Delete Group 1 RAM files and follow remote download instructions for reloading VMAC. Transaction has been declined due to the card swiped or inserted is not supported by the terminal. The transaction has been declined due to the CVV error, or an expired CVV. Check to make sure the phone line is securely connected to the phone jack on the terminal and the other end is securely plugged into the wall and not going through a splitter. During the unzip process after download, if the terminal returns FILE AUTHENTICATION ERROR either once or multiple times, it is likely the terminal has been signed by the processor who originally ordered the machine. If you do not see COMM SERVER listed on the Summary Report then we can definitely conclude its a bad Dual Com terminal that is refusing to recognize the device as Ethernet capable (Dual Com). Just another quirk on the VeriFone VX series like the Check Sum or Tamper Certificate errors noted above. Transaction has been declined due to connection with the host is not successful due to transmission problem. How do I connect my Verifone vx520 to the Internet? Request merchant contact their credit card processor and specifically request this authorization key to permit 3rd party downloads for their gift and loyalty program. This only effects IP terminals. If you have accessibility issues with the attached documents and require further assistance, please contact the Help Desk @ 1-800-934-7717 for further support.

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