Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. . Staysure Expat, We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. A very unfair company. Staysure is a trading name of TICORP Limited. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department initPublishedFlyoutMenus( USED to be a great place to work. Used chat and phone. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} New management pushing all good long lasting staff out. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. Training team really try hard and overall enjoyed it. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. .mobile-nav .icon-caret svg { Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,418 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total 1% 2% Filter : Most relevant HB Last updated: 16 November 2020 On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. The support which is only a call away is fantastic. If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Wed like to hear from you. "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. your insurance policy. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. One rule for one employee and another for another. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. Check out what 241,874 people have written so far, and share your own experience. It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. right: 0 !important; Having problems? Well always be on hand with guidance and support to help you get the results youre looking for. This place has lost all hope. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. . The HR Team. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. Wishing you all the best for the future. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Dear Eric,Thank you for your 5 star review. Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. - Monday - Friday: 8.30am - 8pm } else if(document.documentElement.initCustomerAccountsModels === 0){ My mother was diagnosed with terminal cancer after taking a policy out. Jo Phelps .wsite-footer blockquote {} I also contacted the help line and was sent a link to help me create an account but this still did not work. https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. Have a fantastic holiday. Because of this we were able to answer medical questions with out being flustered and accepted the quote. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. Anyone can write a Trustpilot review. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. Have a fantastic holiday. function initCustomerAccountsModels() { Interview. Have a fantastic holiday. Were sorry that you did not enjoy your time with us and we wish you success in your future role. Bedford Road, Dear David Clark,Thank you for your 5 star review. We are remunerated by commission for the arrangement, service and renewal of 3-5 Rushmills Business Park, .fancybox-title {} In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Outright being lied to didnt help either. Wednesday 28 December: 8:30am 8pm Handful of friends made at Staysure. Have a fantastic holiday. The call centre dont have enough medical knowledge to assist. display: block !important; Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. and make your voice heard. Anonymous Employee in Northampton, England, I applied online. It was my aunty and they told me its not compassionate. Dear Denis Kumm,Thank you for your 5 star review. .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} Policy came through as expected. This was just batched in with any normal claim, just as if Id lost my purse. .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. .fancybox-title {} Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Dear WAMM71,Thank you for your 5 star review. Thank you. They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. Overall experience. Here are 8 tips for writing great reviews. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. . It's quick, easy and totally free. Then like us on Facebook and follow us on Twitter. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. It left me feeling nervous whether Ive done enough to declare everything. Know your worth dont let money make you settle in a job who doesnt care about you. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. We receive a lot of positive feedback on our great team culture whether our people work in the office or remotely. }(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money. .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} Have a fantastic holiday. Thank you for your feedback. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. Monday 26 December: Closed } Then there was pressure to involve fiends to purchase Staysure insurance. Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. When is a time you've been in a difficult situation and how did you solve it? text-decoration: none !important; .blog-header h2 a {} _W.storeEuPrivacyPolicyUrl = ""; 2 Staysure Customer Service interview questions and 2 interview reviews. Find out how we combat fake reviews. I had to do all the repatriation work with the help of the English embassy in Tenerife. staysure customer service review very helpful, advisor explained everything very clearly and patiently. Wed like to take this opportunity to wish you success in the future. document.dispatchEvent(initEvt); _W.storeCurrency = "GBP"; achieve performance targets across their product portfolio. We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. Will look around for my next policy. Contact Staysure customer service Resolver can help you send your complaints to Staysure. If you want to claim on your policy you should contact the My dad died whilst abroad, he was insured with stay sure. {"hasCustomMembership":true,"hasCustomMinicart":true} They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. All rights reserved. ERGO Seguros de Viaje Sunday: 10am 4pm, Christmas hours: Customer Services Manager, Check out what 252,969 people have written so far, and share your own experience. Warm regards,Ross, Information provided by various external sources. At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. Thank you for your positive comments regarding our training team. Will definitely be dealing with Staysure in the future for my holiday cover. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} The HR Team. .wsite-phone {} if(document.createEvent && document.addEventListener) { They subsequentialy told me to claim for myself. How to make a complaint | Staysure Need help? achieve performance targets across their product portfolio. Find Reviews. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. If you raise this (which I did for over a year), all you get told is that "this is being reviewed. IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. Dear Geoffrey Brooks,Thank you for your 5 star review. - Saturday: 9am - 5:30pm Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. The operative on the phone was superb and I thank her for guiding me so expertly through the process. We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. dealt with it promptly and courteously. So you can be confident that youve got the right cover, thats tailored just for you. Warm regards,Siobhan. Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Verification can help ensure real people write reviews about real companies. We were devastated as grandchildren had been couting the days down. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} achieve performance targets across their product portfolio. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Weve helped millions of people find a resolution. I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. Seemed silly, but so be it, or so i thought. Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"