In addition to the above, The Academy Hotel conducts regular and routine inspections and never come across any evidence of bed bugs in the Hotel. Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! Disgusting!More, Both Best Western and the Academy Hotel take this type of complaint very seriously. Which is very unfortunate because it is a comfortable, clean, nice looking hotel and a great value. I'm seeing where it says both? I would not choose this location again on futre trips. This place is such a gem!! I liked the layout for the bathroom area., Hotel was clean and had a pleasant clean smell. A great pool in the lobby which is nice for kids. If we find any, we delete them and, if necessary, take action against whoever is responsible. I loved it! Certain services and amenities may be reduced or unavailable as a result. Restaurant is good. Please note that all Special Requests are subject to availability and additional charges may apply. She contacted me later in the day and said she would e-mail me their report. The manager told us they did not have bed bugs and we probably had an allergicRead Full Report at www.tripadvisor.com, View other locations in Colorado Springs, Colorado - USA, 2011-2013. As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. There is nothing classy about the way this staff treats it's guests. The property was run down and the room was awkward and small, especially the bathroom. To edit a review youve already submitted, contact our Customer Service team. This material may not be published, broadcast, rewritten, or redistributed. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. So pets or no pets? The bathroom had poop on the toilet when we checked in. Hotel was clean and had a pleasant clean smell. This is not a rash, these are bites! Loved the breakfast! Located 6 mi from the United States Air Force Academy, this hotel features an on-site bar and grill. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. Oh, & rooms were almost sound proof! Freeland admits it's work that can make your skin crawl. NEVER again! It seems that communication was lacking in your case, I apologize. On Mar 24 2011 Well. Along with the certified pest control expert, the Executive housekeeper, Maintenance engineer and Hotel Manager (all of whom have passed Best Westerns class on how to detect infestation and the procedure if found) conducted an investigation which includes careful inspection of the mattress and box springs as well as removing the headboard from the wall. Bed Bug: The Academy Hotel Colorado Springs - See 3,282 traveller reviews, 509 photos, and cheap deals for The Academy Hotel Colorado Springs at Tripadvisor. Clean and friendly staff room look as if they have been updated. The Academy Hotel | 8110 N. Academy Blvd. The view of Pike's Peak from our room was amazing. Very tranquil atrium area. We went back to the area for spring break and decided to stay there again because of the location and price. This service may contain translations powered by Google. Lock in a great price for The Academy Hotel Colorado Springs rated 8.2 by recent guests! Freeland says in his experience people who are buying used furniture are seeing some of the worst infestations. (Click on the Red Icon to view detailed bed bug reports.) Yeah right! Disgusting! The mountain view is stunning. "Bed bugs can be present in any hotel no matter how expensive the rooms may be. Guests can work out in the on-site fitness center or indoor pool. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Disgusting! See More Rooms & Suites 01 / 09 The breakfast was great! Give Light and the People Will Find Their Own Way. Free WiFi and a daily hot breakfast with omelets and waffles is included. You can only leave a review within 28 days after check-out. Excellent breakfast. We had to stay for most of the afternoon because of a zoom meeting my husband had, and we were allowed a late checkout from our room, then stayed at the pool and sitting area for a few hours. Great place to stay, great location and awesome breakfast!! Breakfast included made to order omelets, waffles with cherry sauce and whipped cream. Econo Lodge North Academy: BED BUGS - See 171 traveler reviews, 82 candid photos, and great deals for Econo Lodge North Academy at Tripadvisor. Local, Prices are the average nightly price provided by our partners and may not include all taxes and fees. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window, 8110 N Academy Blvd, Colorado Springs, CO, Traveled with family and small children, Traveled with family, Traveled with partner, Traveled with family. I felt like it was inconvenient for us to dine there or something. I called the manager and she assured me there was NO way they could be bed bug bites and she would have her pest control people look at it. (Click on the Red Icon to view detailed bed bug reports. 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States of America Our bed was horrible. Icon Color & Report Disclaimer File a new bed bug report at this location The rest of the staff was very, very rude and it did not feel welcoming. SUPER easy on and off the highway, and location makes it a 20-30 minutes closer to Denver airport than downtown hotels. We went back to the area for spring break and decided to stay there again because of the location and price. I stayed there one more week and asked if they could assign aRead Full Report at www.tripadvisor.com, View other locations in Colorado Springs, Colorado - USA, 2011-2013. We love that its very entertaining with the warm pool, fooseball and ping pong, wii, plenty of lounging areas that are more than comfortable. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Courtyard By Marriott Denver Cherry Creek, Holiday Inn Express Hotel & Suites Denver-Intl Airport (Tower Rd), The Inverness Hotel And Conference Center, Residence Inn By Marriott Denver Highlands Ranch, La Quinta Inn And Suites Denver Louisville Boulder, Courtyard By Marriott Denver Southwest Lakewood, Hyatt Regency Denver At Colorado Convention Center, La Quinta Inn And Suites Westminster Promenade, Hampton Inn And Suites Denver Cherry Creek, La Quinta Inn And Suites Denver Southwest Lakewood, Holiday Inn Express Hotel & Suites Alamosa, Crossland Economy Studios Colorado Springs. The Academy Hotel Colorado Springs: Bed Bug - See 3,263 traveller reviews, 501 candid photos, and great deals for The Academy Hotel Colorado Springs at Tripadvisor. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Seafood, Cancellation and prepayment policies vary according to accommodations type. After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. The breakfast was excellent and free but the staff during breakfast was totally rude. academy hotel colorado springs bed bugsbig sky gift shop missoula airport. Prices for cribs and extra beds aren't included in the total price. This is the version of our website addressed to speakers of English in Canada. They also have very strict protocol on handling complaints such as this. The eggs are almost impossible to see when laid on most surfaces. Kids will love the heated pool. Room 238 had bedbugs. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. I liked the amazing breakfast! Sincerely, John Wilkins/Owner. check in was super easy. Breakfast is excellent for a hotel breakfast. Copyright 19962023 Yet when I called the hotel from an outside phone to book a room there were several rooms still available. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. You can sort and/or filter them by time of year, review score, and more. This lets us know our reviews come from real guests like you. Check your booking confirmation email to find your booking number and PIN. We stayed here with our two kids. The atrium for the hotel is beautiful. - Terms of use - Privacy - Disclaimer. Expedia and the Airplane Logo are trademarks or registered trademarks of Expedia, Inc. CST# 2029030-50. Weather your traveling for business or pleasure, we'll do everything possible to ensure your stay is memorable. I really didn't know about bed bugs at the time. It makes a great first impression, with its lobby atrium that features waterfalls, fireplaces, and stone-hewn walls. The front desk staff was excellent as was the staff at the restaurant, although our waitress could have used some additional training, or was new, either way, she got the job done, but wasn't as good as she could have been. The Academy Hotel Colorado Springs takes special requests add in the next step! The bathroom had poop on the toilet when we checked in. Chapel Hills Mall is 1.2 mi away from this hotel. The Broadmoor Hotels (2) BBB Rating: A+ Website 82 YEARS IN BUSINESS (719) 471-6200 1 Lake Cir Colorado Springs, CO 80906 OPEN NOW My wife and I recently stayed at the Broadmoor with 14 relatives during the Jazz Festival. Its the best place we have ever stayed. Taxes and fees that are shown are estimates only. All rights reserved. There was a line for waffles in the morning only to find out one of the waffle makers had died. I then contacted the BBB. We all have bed bug bites all over us and they are very uncomfortable! The Academy Hotel 719-598-5770 8110 N Academy Blvd Colorado Springs CO 80920 This Lodging Facility is NOT a member of the Bed Bug Planet SM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. While they may not be visible at first, bed bugs could be infesting your Colorado Springs, Colorado home, local furniture rental store, hotel, or apartment. Guests are required to show a photo ID and credit card upon check-in. When I checked in I paid in advance for a one week stay at a special winter rate. I was not told that the rooms all along the hallway we being renovated. For convenience, each room includes a refrigerator and a microwave. Building itself is beautiful. Offering a varied menu featuring fresh American Cuisine in a casual atmosphere, Falcons Bar & Grill is located at Colorado Springs Academy Hotel. I really didn't know about bed bugs at the time. Contributions should be appropriate for a global audience. Location A 10-minute drive takes you to Pro Rodeo Hall Of Fame Museum. We stayed at this hotel last summer, June 2010, and left with some bites on us all. Amazingly clean. The free breakfast was awesome, more than I was expecting in a free hotel breakfast. COLORADO SPRINGS It's a situation you hope you never have to deal with, but more and more of our neighbors are waking up to find evidence of bedbugs. Overall the hotel was very nice as was the experience. Unfortunately, he was the only one during our stay there that was friendly. Great value!, Approximate prices in EUR for a 1-night stay, This property has taken extra health and hygiene measures to ensure your safety is their priority, Browse questions from guests for anything extra you want to know about the property, The property usually replies within a few days. This meant there was furniture being moved men shouting up and down the hall and dogs barking. We went back to the area for spring break and decided to stay there again because of the location and price. We also missed the free breakfast because it ended at 9am. Review tags are currently only available for English language reviews. Overall the hotel was very nice as was the experience. But the complaints stop there. Tripadvisor performs checks on reviews. My friend was sleeping in the bed closer to the bathroom. N Academy Blvd Colorado Springs CO Hotel highlights Free full breakfast Free WiFi in rooms and public areas Free parking Onsite dining Located in Briargate within a 5-minute walk of US Air Force Academy, The Academy Hotel Colorado Springs is within a 15-minute stroll of Chapel Hills Mall. We stayed at this hotel last summer, June 2010, and left with some bites on us all. I can assure you that customer service and satisfaction is of utmost importance to the Academy Hotel and myself. Contributions should be travel related. Buffett had a little bit of everything. I never swim with my kids because I hate cold water and was able to swim with them for hours. This is not a rash, these are bites! Comfortable bed, quiet, excellent breakfast! Top notch guest services., The whole indoor oasis feel was nice, the pool area could be a little more lit up but other than that it was very nice, All staff members were amazing! Taxes and fees that are shown are estimates only. The pool was nice and warm Having found no evidence of bed bugs or any other insect, the Manager went further and called previous guests who have recently stayed in those rooms. So what can you do to guard against bringing these bugs home with you the next time you travel? "Before I even bring my bags into an into a hotel room at all. Survey surfaces for signs of an infestation, such as tiny rust-colored spots on bed sheets, mattress tags and seams, and bed skirts. THey said they had 6 to 7 complaints this past year and that the hotel did non even care enough to respond to them.This, Please accept my sincere apology for your experience during your stay with us. Friendly staff, Liked: Staff & service, amenities, property conditions & facilities. The following reports are from third party sources. Now the cons. I really didn't know about bed bugs at the time. It's a situation you hope you never have to deal with, but more and more of our neighbors are waking up to find evidence of bedbugs. "If you take the time 10 or 15 minutes to take a peek at a room you can save yourself thousands of dollars period," Freeland said. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Top notch guest services. Get exclusive access to members-only deals by email. Grill/BBQ, Open for: The Academy Hotel Colorado Springs 8110 N Academy Blvd , Colorado Springs, Colorado 80920 855-516-1090 Reserve Lock in a great price for your stay. Children 18 and above are considered adults at this property. more. We had dinner at the hotel restaurant and it was great as was the breakfast buffet the next morning. Nor could we call out in case of an emergency. They're also applicable regardless of the comment's tone. On arrival found out that check-in wasn't till 4 pm..a fact that was NOT in my booking confirmation. This is a great value. we stayed there again over spring break, last week (March 2011) and we are all covered with bed bug bites and they are very uncomfortable! I then contacted the BBB. The room was large, 900 TV channels and reception area inviting. After 2 days of this I requested a move and was told there were no other rooms available at the same rate. Nice spacius and clean When I checked in I paid in advance for a one week stay at a special winter rate. Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! Read more about the Colorado State Law: https://leg.colorado.gov/bills/hb19-1328, Cases come in daily for Just Bed Bugs Pest Control. didnt really like the bed because it was just ok. Disliked: Cleanliness, staff & service, amenities, property conditions & facilities. We will be back. The facility was a great experience for the modest price., They have a wonderful breakfast bar. Made beds, replaced towels and amenities. Liked: Cleanliness, amenities, property conditions & facilities. Weird. Booked this on a major travel site for an incredibly low price. Prices are the average nightly price provided by our partners and may not include all taxes and fees. A nice grill and bar. The Colorado Springs hotel offers a cash machine and a lift along with a storage room and a restaurant. The place was super clean. The front desk staff was excellent as was the staff at the restaurant, although our waitress could have used some additional training, or was new, either way, she got the job done, but wasn't as good as she could have been. The Academy Hotel Colorado Springs 8110 N Academy Blvd, Colorado Springs, CO 8.8 Excellent 2917 reviews Verified reviews 10 - Excellent 1,725 8 - Good 764 6 - Okay 252 4 - Poor 97 2 - Terrible 79 8.7/10 Cleanliness 9.0/10 Staff & service 8.6/10 Amenities 8.4/10 Property conditions & facilities 8.5/10 Eco-friendliness 4/10 Poor Mike American, Sincerely, John Wilkins/Owner. We do allow pets and have a designated area for pet friendly rooms. If bedbug cases are increasing locally, health department officials wouldn't know it. Staff was amazingly friendly. Overall, okay. Please see our partners for more details. The breakfast was awesome. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Highly recommend. close to everything i needed to go to. Location off highway was amazingly easy. It is a very nice and reasonably priced Hotel. Management doesn't seem to care much. A water pipe burst in the B wing which forced us to move all of our weekly guests to the A wing which is also the pet friendly wing. The Garden of the Gods is 7.5 mi away. Which is very unfortunate because it is a comfortable, clean, nice looking hotel and a great value. Booked this on a major travel site for an incredibly low price. Hard to sleep with noise up and down the hallways at all hours but decent enough for a simple overnight. Now the bedbugs have made a comeback and the experts have noticed some reasons why bedbugs are spreading. The gym was small but it was also nice and clean but it didnt have anything to wipe the equipment down after use. Sincerely, John Wilkins/Owner. 4300 Cherry Creek Drive South Denver, CO 80246, Colorado Health Information Data Set (CoHID), Office of Public Health Practice, Planning, and Local Partnerships (OPHP), Air Quality - Monitoring, Modeling and Data. Is the indoor pool heated all year round? The Bed Bug PlanetSM Program makes no representation as to the truth and accuracy of any of these reports, they are collected from across the internet by the Bed Bug PlanetSM Search Engine. It was great stay. Location off highway was amazingly easy. 719-598-57708110 N Academy BlvdColorado Springs CO 80920, This Lodging Facility is NOT a member of the Bed Bug PlanetSM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. I would recommend it if you can handle the unfriendliness of the staff. There were stains and drips on the bathroom walls and the linens were very wrinkled like they had already been slept in. Service was amazingly efficient. Check your selected option for more info. Nobody likes that thought," Freeland said. I really didn't know about bed bugs at the time. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Office of Public Health Practice, Planning, and Local Partnerships, Chemicals from firefighting foam & other sources, Colorado Legacy Land/Lincoln Park Superfund site, Test & Fix Water for Kids at Family Child Care Homes, Toxicology and environmental epidemiology, Engage with the Water Quality Control Division, Denver's residential rental property page, U.S. Environmental Protection Agency (EPA), Centers for Disease Control and Prevention (CDC), Denver residents can find additional resources on the City and County of Denver's website on. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. The act requires a tenant to promptly notify the tenant's landlord via written or electronic notice when the tenant knows or reasonably suspects that the tenant's dwelling unit contains bed bugs. more. Breakfast was above expectations, and the restaurant was on point. Error: We stayed at this hotel last summer, June 2010, and left with some bites on us all. Beautiful little hotel Yeah right! Service was excellent and employees were here helpful and friendly. Colorado Springs, Colorado 80920 Local: 719-598-5770 | Toll Free: 800-766-8524 | Fax: 719-598-3434 Reserved 2 rooms, 1 king & 2 queens. A chef was available to make made to order eggs/omelets! Basically got one night free with purchase of one night compared to other Hotels in same area. Best Western requires special training of Housekeeping, Maintenance and Management staff on this issue. "Roaches are a thing for some people, rodents are a thing for some people, bed bugs are a thing for everyone. Contact the property for more information. )Icon Color & Report Disclaimer, File a new bed bug report at this location. Tenants If you have a housing question that does not require legal advice, contact the free Colorado Housing Connects helpline to find answers. We even got an upgrade to our room witch was AWESOME!!! Colorado Springs is ranked number 42 on the company's list for bed bugs, it announced Thursday. Sincerely, John Wilkins/Owner. We've sent you an email so you can confirm your subscription. A chef was available to make made to order eggs/omelets! Rooms were clean and comfortable Breakfast was okay, but servers were nice. Just prior to your stay Colorado Springs had experienced the coldest weather we have seen in over a decade, wind chill was -44 degrees. I would definitely stay again! Disliked: Amenities, property conditions & facilities, The property is convenient to the highway and restaurants, Liked: Cleanliness, staff & service, property conditions & facilities. Booking.com does not accept responsibility or liability for any reviews or responses. 96 out of 2735 reviews" ", Rating 2 - Terrible. Disgusting!More, Both Best Western and the Academy Hotel take this type of complaint very seriously. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. If the staff was better, the hotel would be an excellent place to stay. That's how we know our reviews come from real guests who have stayed at the property. We had dinner at the hotel restaurant and it was great as was the breakfast buffet the next morning. 0.1 miles from Fairfield Inn & Suites Colorado Springs Air Force Academy Free Wifi Free parking Top Rated Breakfast included 2022 Best Western Plus Peak Vista Inn & Suites View Hotel 2,477 reviews 0.1 miles from Fairfield Inn & Suites Colorado Springs Air Force Academy Free Wifi Free parking Special offer Visit hotel website Breakfast included The booking included the buffet breakfast which was unrivaledBasically no meats to cut down on the cost I'm sure, but fresh made while you wait omellets and make them yourself waffles as well as the usual scrambled eggs etc. Room was a nice surprise- nice size, comfortable beds and chair. Located close to the Rocky Mountains, our pet-friendly hotel in Colorado. This is the version of our website addressed to speakers of English in the United States. Colorado Housing Connects can help you navigate housing information and resources. We went back to the area for spring break and decided to stay there again because of the location and price. When we questioned the front desk we were told that they have asked several times to have it removed from travel sites. Was not really expecting housekeeping but they did come during our 3 day stay. if the writer is claiming to be someone else). The Academy Hotel Colorado Springs Start your day at any one of the hotel's comfortable rooms designed for relaxation. Made beds, replaced towels and amenities. 3. Though the lobby is lovely don't let it fool you! But the complaints stop there. Select dates to see this property's availability and prices, Food: If you booked through us and want to leave a review, please sign in first. I can assure you that customer service and satisfaction is of utmost importance to the Academy Hotel and myself. A 24-hour reception greets guests of The Academy Hotel. This was for the price a grand slam! Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Its an older hotel, but its clean and the free breakfast makes it a must stay. Breakfast, A business center with fax and photocopying services is available. Monday - Thursday 6am-9am | Friday - Sunday 6am - 10am I want to recommend this hotel, but I just can't considering the staff issue :(P.S.-- The pool was warm on the weekend, and FREEZING during the weekdays. NEVER again! Holiday Inn Colorado Springs Airport, an IHG Hotel, Best Western Plus Peak Vista Inn & Suites, Best Western Plus Executive Residency Fillmore Inn, Hampton Inn & Suites Colorado Springs-Air Force Academy-I-25 North, Holiday Inn Express & Suites Colorado Springs Afa Northgate, an IHG Hotel. I always enjoy staying here! High Ridge Manor Apartments 13445 W. National Avenue New Berlin,WI - 53151 (262) 789-9588 Pick up the mattresses in the rooms and look under it. Amazingly clean. Yet when I called the hotel from an outside phone to book a room there were several rooms still available. The pool looked nice but didnt get a chance to enjoy it. When I spoke to the hotel manager and asked that she either move me to another room or offer me a night at no cost she laughed at me. Sadly, the 12 pans for custom omelets were neglected until people realized it would take an hour to make a waffle. We all have bed bug bites all over us and they are very uncomfortable! Pet-friendly rooms are also available. Additional sorting options might be available (by type of traveler, by score, etc). This meant there was furniture being moved men shouting up and down the hall and dogs barking. wilkins1691, Owner at The Academy Hotel Colorado Springs, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Recommendations for addressing a bedbug infestation: Contact apest management professionalwithexperienceand knowledgeofthe inspection, identification, and extermination of bedbugs. Owner quickly gave full 11day-scheduled refund without checking the room for himself. Sign up and we'll send the best deals to you. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. I liked the hotel, the proximity to work, the people were great to me even if they weren't to each other. Cocktail hour, Guests are required to show a photo ID and credit card at check-in. Something went wrong please try again later. (Click on the Red Icon to view detailed bed bug reports.) The worst bed we have every had. It is my hope that you see fit to give us a second chance to win your valuable business back. I thought since we found a bed bug in our bed they would be worried about making sure we were comfortable somewhere else. * 24 Hr Cancellation Policy, The Academy Hotel | 8110 N. Academy Blvd. They give you a welcome goodie bag. The check-in was fast and easy. Ideally, we'd publish every review we get, positive and negative. I did miss the hot tub this winter visit, but the gorgeous live Christmas tree and fire made several families happy to gather and celebrate! "We've done $2.5 Million homes. 1602 out of 2735 reviews" ", Rating 8 - Good. Unfortunately, he was the only one during our stay there that was friendly. After their trip, guests tell us about their stay. I was not told that the rooms all along the hallway we being renovated. Check around the edges of the box springs. Most recommended Colorado Springs hotels La Quinta Inn & Suites by Wyndham Colorado Springs South AP 6.2 Okay Southeast Colorado Springs $109+ Parking Free Wi-Fi Pool Pet friendly Days Inn by Wyndham Colorado Springs Air Force Academy 4.2 Mediocre Briargate $99+ Parking Free Wi-Fi Pool Pet friendly Your contribution should be yours.

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