In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Go on and tell us about your poor consumer experience. The orchestra said in a statement Tuesday that ticket buyers will be offered refunds. No refund, no answered or returned email for days. I must have sent countless emails and phone calls. It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. 1. 6.5 Tax Indemnity. Sellers should use our automated online confirmation process. Privacy Policy | 2.10 Collecting Payment. Welcome to viagogo's online ticket exchange (the "Site"). Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! 2.5 Tax on Seller Proceeds. 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. We always ask that people only buy from authorised sites in order to protect themselves.'. Faye has now been refunded by her bank after making a chargeback claim. Contact & review Viagogo - rated #0 in Entertainment . 3.3 Laws and Regulations. Which? What We Do. The whole ordeal cost me almost a thousand dollars. Required fields are marked *. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. Due to extreme weather conditions, our phone lines are currently closed. . Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. Refunds, therefore, aren't applicable. Viagogo will never pay you after you sold your tickets and you can never get back your money. You agree . 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. If tickets are not consecutive, then the Seller must create a separate listing. As well as charged me double the amount. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Read more ts would be ready 48 . 1.2 Ticketing Exchange. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. Elton John Concert Tickets; Andr Rieu . I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. 'Such tickets will become void and the ticket holder refused entry to the theatre. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. I had tried calling them and the day of the concert and no answer. 2.16 Claims under the viagogo Guarantee. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). Romeo Santos Tour 2023. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. 6.9 Change or Suspension of Site. In the event of a postponement, refunds are not granted. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. ! By using our Site, You agree to accept this Agreement. If your event has been postponed, you do not need to return your ticket. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). How do I unsubscribe from your newsletter? 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. To sell tickets, a Seller lists the tickets in the Site database. I entered the incorrect email when registering, how do I change it? Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. 3. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. You can add me too. I was promised a refund because the tickets I bought were corrupt. Are you still waiting on a ticket refund for an event canceled due to the pandemic? CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. says firm changed policy to deny refunds if tickets can be used in 2021. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. "Comparably priced" replacement tickets are determined by viagogo in its discretion. 6.11 Permitted use. Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. You consent to the exclusive personal jurisdiction and venue of Swiss courts. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. If the event has been cancelled, send them evidence of this. Top Class Actions is a legal news source Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. We cannot control the policy of third-party resellers.'. Case Name & No. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. . The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. viagogo AG is registered in Switzerland, Company No. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. Arctic Monkeys Tickets. 6.10 Notices. Answer (1 of 3): Viagogo runs prudent customer care operations. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. that reports on class action lawsuits, class action settlements, 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. How do I find tickets I've already downloaded? If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. expected to be mailed out. You may find other users information to be offensive, harmful, inaccurate, or deceptive. 1.1 Introduction. We think businesses - especially those with substantial resources - should still provide refunds for events . Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? Sellers can Report a Problem using the Report a Problem link on the online confirmation page. 2.9 a) Exception to Sellers Obligation to Confirm. 4.2 Stolen Property. Be the first to hear about special offers. Editor, Marcus Herbert. The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. Carnaval Barranquilla Tickets. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. In the case of refunds, we appreciate our customers' patience while we process their request.'. 3. 6.7 Third Party Information. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. According to the consumer group Which?, Viagogo's terms and conditions say . However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. When listing seated tickets, all tickets in the same listing must be consecutive seats. Generally; If an event is cancelled - you do not have to do anything. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. Paid 250 Euro VS the real cost of 100 euro. You also warrant that you own the tickets. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . We look forward to hearing from you. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. . history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. My partner has a job where he is required to go away at the last minute. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. By Rhona Shennan 23rd Jul 2020, 3:38pm You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. If the event . All Rights Reserved. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Even after I provide my bank statement to them and their . ', Beware of this fake Disney+ phishing email. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . The Weeknd Tour 2023. In 2020, New Zealanders were warned about buying tickets to . In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Viagogo had a selection of how much did you want to spend for a ticket. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. 684 Posts. The difference between 'cancelled' and 'postponed' events is . Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. They did not send me my ticket information until the day before the concert. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. 1. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. 1. 3. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. Received Refund in full for cancelled concert. Harry Styles Concert Tickets. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. To post a ticket for sale on viagogo You must first register with the Site. Invalid tickets are defined as anything where buyers are refused entry. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. BLACKPINK Tour 2023. Why can't I see my order or sale in my account? . Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Since June, we've found listings for events at all of these venues on Viagogo. 3.1 Accurate Descriptions. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . 7.1 Ownership of Intellectual Property. Far too many 3rd parties in there. Note that Your payment may be withheld if you violate this clause. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. When We receive an offer by bank transfer, We will check to see if the bank account is valid. The Viagogo website explains that if an event hasn't been cancelled outright, customers will not be offered a refund. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). I received an email 4 days prior to the event, stating the ticke. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. drug injury lawsuits and product liability lawsuits. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. You must contact the https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. 2.14 Substituted Seat Locations. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . Viagogo is a ticket marketplace for concerts, sports and theatre events. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing.

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