Furthermore, processors may charge additional fees for fleet cards, making it even more important to choose your payment processor carefully. Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. The company should have planned for this. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. WEX, Inc. And how has this not already generated a class action lawsuit? How can I go about it? (Town name) Dental or Essential Eye? In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! Been paying late fees for 8 months and just noticed. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? Getting paid to re-write this page? Where does it work? While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. The due date was 1/20/2023. I still cant get Wex to just distribute my HSA to my new employer. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. Called them about it, was put on hold for exactly 38 minutes, then they hung up ! If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. I called to have the charge removed, they said I had to have the account number to do that. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. As part of a very successful multinational company with annual profit in the extremes of 88+M, Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. Any card assigned to this policy will be impacted by the change. The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it. EFS/WEx decided to debit our account and send us a check. I made a payment on my due date of June 28, then paid off my full statement balance on July 6. They never revealed that to us and what was noted was a 6.99% interest rate. While Mastercards public interchange table makes no mention of fleet cards, tables that arent publicly available and our own experience with the charges both show that Mastercard prices fleet cards according to commercial card rates as well. It gets billed to the card. WEX Fleet cards are to be used only for fuel purchases or roadside services. While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. What if additional documentation is required? Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Wex and Voyager cards can be used at any participating gas station. Sent payment again by certified mail, they received it, but Charged $85 late fee twice Get clarity before you switch. As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). There is an admin fee of 1.3% for all Visa and MasterCard, and 2.1% on AMEX transactions. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. Again, there was NO explanation or warning. WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 Attempts to reach a representative for clarity were again unsuccessful. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Other purchases on a fleet card can be limited as well, restricted by amount, the number of transactions, days of the week, or even time of day that the card can be used. AVOID THIS COMPANY AT ALL COSTS. * Required Field First Name * Last Name * Business Name * State / Province * They can limit the type of fuel purchased, i.e., only diesel. Check the statement(s) you want to make payments for. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! Which I upload. We were charged finance charges on the new account, over $600!!! Disreputable? The WEX Accepting Merchant Network draws over 4 million fleet drivers to your locations. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. How fleet fuel cards work. Click Authorize Payment and confirm the payment info. Incompetent fucks. Where does it work? I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. Here Are The Processors Who Don't Hide Fees. Ready for the ultimate credit card processing experience? Audit Your Current Statement To Find Its Hidden Fees. Fleet cards also allow businesses to control how drivers spend on fuel. I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. When you take fleet cards, the funding time depends on the type of card and the processor. The delay has caused an increase in magnetic stripe skimmers at these unmanned payment terminals. Click Limits in the top menu, then Update Limits. Get the truth here. There are approximately 150,000 retail fueling sites, many of which have 10 or more pumps to replace overhauling them is a massive process thats taken longer than expected. Set the Validation type, which determines how the prompt must be entered by the card user. an account in a name who is not associated with our company. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports We had NEVER HEARD OF THEM. Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. To edit a policy, select it in the Policy Number drop-down. The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! Please please please read reviews and stay away of this company. We were then told that the 6.99% was the periodic rate rather than the APR. Visa and Mastercard fleet payments will follow the same funding schedule as other payments, but Wex and Voyager may or may not be included with your credit card branded deposits. Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. Trouble Getting Approved? In the Policy Number menu, choose the policy that will receive the prompts. Enter the limit in the Amount field. Businesses still need to be conscientious of the different types of fleet cards offered by numerous vendors and their unique details in accepting fleet cards. It helps to understand some of the nuances of the different cards available in the market. Ready for the ultimate credit card processing experience? Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. Fleet cards differ from commercial credit cards in a few ways. This is a fraudulent account. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. Store Branded Cards Fleet card offering without a traditional card network. Why would you need to show a receipt from your dr that does not even make sense? However, they all have different requirements and costs for acceptance. WEX appreciates the BBB bringing this to our attention. They lost a very long term customer over this. This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. Exxon Mobil should be aware of this. I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. Contact Support. Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. Women play an important role at WEX. The GSA Fleet WEX card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. But in some cases, like with universal fleet cards, there are ways to lower your cost at wholesale. Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. crazy third time its going on. Our card works at a variety of merchants. Wex Fleet has left a very bad impression. In the Policy Number menu, choose the policy that will receive the limit. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. Gift & Loyalty Cards, ISO/Agent Program I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. There are a few Wex Inc. complaints about its contract terms. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. Click Save, then confirm the information. I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. Using a credit or debit card allows us to make sure the person who claimed the offer is the one making the purchase. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Wex Inc also agreed to payout other various costs related to the delay. Corporate Office Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. Thats not good enough and want explanation of benefits. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. Murphy USA participates in several programs that offer you discounts on fuel. UPDATE: Not menti. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. Im paying it off in a couple weeks and closing the account. Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. It is a shame, I was a client for about 20 years. Find out more about WEX WEX FUEL CARDS So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! Would like to join in class action suit. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Note: We have adjusted this companys BBB rating according to our own standards. There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. A new account was opened for our company that we were unaware of because WEX changed their system. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. They want my medical records to prove the medical necessity. Store branded fleet cards are usually associated with large chains, such as Chevron and BP. Wright Express is backed by its own bank, while Voyager partners with US Bank. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? NOTE: Follow the same steps to assign a Driver ID. Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. Below is a detail of the most common types of fleet cards. Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. Fleet cards can also limit the number of transactions or caps on each transaction. How does it work? However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). Hard to get a hold of. On the card detail screen, click Add Prompt. I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. I will be closing this account as soon as I get my funds. 3 reasons we see people flipping to a fuel card: Apply Now No way to set up an auto pay. Youll want to find a company that will charge you as close to cost as possible. I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. We also encourage merchants to check out our list of the providers of the best merchant accounts. According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. HOLD lets you deactivate a card temporarily. 1 Hancock Street reply and I will get the message. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. They now want a detailed receipt. And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. More information on those can be found here. They do not give time to make payments. 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. However, Visa and Mastercard offer their own fleet. The Problem is this Wex froze my credit card HSA account they want receipts. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. In the Amount field, enter the amount you want to add to the card.

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