sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. 2023 Trustpilot, Inc. All rights reserved. !spoke to Edge lane store about colours in crocs. It goes against our guidelines to offer incentives for reviews. International Returns Most Popular Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. Manners cost nothing. All students enjoy 10% off at Footasylum. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Help future customers by talking about customer service, price, delivery, returns & refunds. Since Footasylum doesn't have a customer service number I had to text them. We use dedicated people and clever technology to safeguard our platform. Easy! For full terms and conditions see here. These featured collections are typically the most popular and best-selling products on the Footasylum website. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hey Karl!Thanks for taking the time to leave us a review. One star as there is no 0 stars. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I would definitely recommend and will be a returning customer. They also offer a WhatsApp device but it doesnt work. Rolling eyes, rude attitude. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Get Discount. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Accurate And Undamaged Orders. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Popular Christmas FAQ Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. Thanks,Rebekah. very helpful as Liverpool didnt answer the phone. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Search for local Shoe Shops near you and submit reviews. When you purchase through links on our site, we may earn an affiliate commission. | Read 2,661-2,680 Reviews out of 55,033 To start a return, fill out the returns form that came with your order and follow the instructions on the form. Ordered it on Monday and it was delivered on Tuesday. You will receive a verification email shortly. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. Stay ahead of the game with the latest trainers and clothing from Footasylum. Ends: Mon 6 Mar 2023. We also ensure all reviews are published without moderation. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. How are you today? 10/10 will not be using footasylum again. - Anonymous, posted 4 months ago No greeting, no please, no thank you. Once cleared, your points will turn into money off any future purchases. Ordered some trainers at 10.30pm amd paid for next day delivery. They sent me trainers in a damaged box. - Rebecca Jones, posted 1 year ago All rights reserved. Click the 'Copy' button to copy it. Ordered it on Monday and it was delivered on Tuesday. Was told that neither was possible because I didnt return them in the original shoe box! Also it was delivered to Republic of Ireland avoiding customs charges. We hope to see you again very soon. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Here are 8 tips for writing great reviews. We also ensure all reviews are published without moderation. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Footasylum doesn't deliver on Bank Holidays. Change of mind returns accepted. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Footasylum. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Unable to get in touch with anyone from customer service to resolve issue. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. In just a few steps, we'll have it sorted. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. We use dedicated people and clever technology to safeguard our platform. Delivery to Australia was super cheap and very very fast! With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Your browser does not support embedded videos. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. We hope to see you shopping with us very soon. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. We are so glad to hear you are happy with the service. She got the problem sorted in minutes. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Will definitely be ordering from them again. For more information on the cookies that our site uses click here. Perfect from start to finish. 3. Within 5 Days. Simply follow our returns portal link below. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). The range includes footwear, clothing and accessories for men, women and children. Footasylum. You have disabled javascript in your browser, please enable. A simple full refund is all I wanted from the first time I was messed around!! This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Get your sneaker fix anytime, anywhere with the Footasylum app. Ordered some trainers at 10.30pm amd paid for next day delivery. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Footasylum. * One or more of these files was not uploaded due to an invalid file type. Greater than 75%. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Greater than 82% of reviewers feedback is Footasylum returns process could be better. They have sent them back to me and are refusing a refund. Shocking company - bought two items trainers and sliders order value 100.28 never received. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Please refresh the page and try again. It goes against our guidelines to offer incentives for reviews. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Average Delivery Time. 2. Thanks. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Never again. Email never arrived so ended up going to a store on crutches to get a refund. Did have returns but again no problems, straight forward and quick refund. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. They were dispatched quickly and delivered within a few days to Northern Ireland. It goes against our guidelines to offer incentives for reviews. 2023 Trustpilot A/S. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Newsletter subscription. Ordered coats for 2 of my sons in the sale. Useless. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. Replies to negative reviews in < 24 hours. !spoke to Edge lane store about colours in crocs. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Tommy Jeans. The North Face. Useless. Looks like they have found the nearest spare tatty box to send them out in. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. We spoke to Footasylum's senior leaders . We had to ask him 3 times just to make sure, because he would just mumble something and walk off. They also offer a WhatsApp device but it doesnt work. A refund can take up to 10 working days to show in your account. Reordered again Sunday afternoon, Monday morning was here. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! We hope to see you again very soon. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. Why have i been rejected for my return as the item was faulty? From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. 3 ratings with the average rating of 4 out of 5 stars. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. Start your return online at the Footasylum website. 1996 Retro Nuptse Jacket. UK Returns Free return by our courier service. . After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Thanks,Rebekah. 60%. Which are the instant chat and the WhatsApp!! After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. Price was unbelievable for what I got! My son lost out on his Christmas presents as a result. Order placed Sunday afternoon and delivered Monday afternoon. If you don't like it, leave. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? Next time it will be JD SPORTS for my next purchase. You have 28 days to return your items and you'll need your original receipt or delivery note. Greater than 37%. Hey MattThanks for taking the time to leave us a review. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Ends: Tue 28 Feb 2023. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Asked for a pair of trainerscould not even tell what the guy said. Totally shocking service in regards to a faulty item that they . Anyone can write a Trustpilot review. Here are 8 tips for writing great reviews. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. We use dedicated people and clever technology to safeguard our platform. A simple full refund is all I wanted from the first time I was messed around!! 124.99. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. If valid, the page will refresh and your total will be updated accordingly. - Callum Phelps, posted 11 months ago Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Got them cheaper than any other website. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Price was unbelievable for what I got! T3 is part of Future US Inc, an international media group and leading digital publisher. And would recommend to all my friends amd family. Thank you so much. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. That is great news about the fast delivery.We hope to see you again very soon. Package allegedly dispatched on 11th December and now reported as list in transit! Will not use again. Price was unbelievable for what I got! This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. To break them up politely to ask for helpit was like I had sowrn at them. Free return by our courier service. That is great news that they arrived a day early!We hope to see you again very soon. My son lost out on his Christmas presents as a result. Editor, Marcus Herbert. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. I messaged a few guys initially who were very slow to respond and inresponsive. The lady at the till was no better. This arrived within only two working days and all items were delivered intact and all there. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. I would definitely recommend and will be a returning customer. If you'd like to return your order, you can within 14 days of receipt. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply).

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