A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. By email Send message We aim to respond to your email within 48 hours - excluding weekends. Representative Office. When you have team members working from different locations, a connection you can rely on is more important than ever. Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. Heres how well help put things right. We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. This means no annoying lag or delays. Get in touch Call us Live chat Arrange a call back Your details First name * Last name * Company name * Maybe there's a problem with your order. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Sharing files. Contact sales. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. If you need help quickly, use the other contact options. If you're on your computer, you can download WhatsApp for Desktop. Sounds good doesnt it? If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. Fibre business broadband only 25.95/month. the new account(s) in My Permissions.Go to My permissions. By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. The BT Broadband forum is filled with useful information and questions asked by other customers. Your order number will look like one of these. T&Cs apply. BT Phone Number for Customer Service & Broadband, Where To Get the Best Moving Boxes in 2022, Power off your BT Broadband router and disconnect it from the power, Plug your router back in to the power outlet, Wait at least two minutes to allow the router to fully boot-up and connect, Youll get a follow up call within 30 minutes, On the next screen, choose the product you need help with, Online via BT Live Chat or the complaints form, Eight weeks has passed since you first made your BT complaint, BT have issued you with a deadlock letter, Post: Ombudsman Services: Communications, P.O. You can do lots of things without picking up the phone. Connect your people and places with smart solutions tailored to your business. How does BTnet work with cloud applications? This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. Whatever industry youre in, weve got tailored solutions to help your people work smarter. WhatsApp us, The quickest and easiest way to contact us. If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. Related Types of Business | Related Locations. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! Weve even listed the BT opening hours so you dont make a phone call for nothing. Choosing a BT phone number or contact method is important to get a better customer service experience. Got up to 250 employees? Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. You'll find it on your bill. So you get the same service, and it could save you time too. Its consistent, reliable connectivity for your business. Price quoted only available on a 5-year term contract and applies to new circuits only. Every single time. We aim to respond to your email within 48 hours - excluding weekends. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. 0 to 5 employees,250+ employees,6 to 249 employees. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. Price subject to survey and location. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Well need your site address and postcode, and an overview of what youll be using your connection for. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. Download it now and use your device to be totally on top of things: View, pay, and download your bills. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board Discover solutions that are built for your business, whatever you do. That means you get fast, reliable speeds. Discover SME solutions There are no limits to what people can do when they connect. Its really that simple to contact BT Broadband by SMS. You need your order reference number. BT Headquarters For corporate enquiries only - call or write to us at our registered office: 020 7356 5000 BT Group plc 1 Braham Street London E1 8EE Registered in England and Wales No. This price does not include in-life modifications, upgrades, or moves on existing services. Faults and Orders dashboard. The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. Change your UK billing address. Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. Report a fault online to put things right. Achieve a smarter digital future with our technology and business solutions for public sector providers. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. We can only deal with BT Business accounts. You can find our standard Terms and Conditions at www.bt.com/terms. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. Log in to My EE BT Business app Instant account access View bills, set up and manage devices, check service status, speed and much more. You'll get a PDF file to keep and print out. By continuing to browse, you accept the use of cookies. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. Business growth needs a rock-solid infrastructure. WhatsApp us, The quickest and easiest way to contact us. The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps: If BT live chat is available for your enquiry, you will see a button marked Chat now. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. AGE UK LONDON Business Description. Monday - Friday. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. Available 24/7. Get in touch with our BTnet team to get your quote and get started with your dedicated private line. As your business grows, the demands on your internet connection grow too. If you need to write to us, please check the back of your bill for the right address to use. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. That looks like a residential order number rather than a By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. The quickest and easiest way to contact us. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. later the dashboard view will be restored. How to Buy an Online Listing . Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. Terms and Conditions apply. The Phone Book ; The Phone Book Find a Business. Dont miss our hassle-free ways to help yourself. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. If it's simply a complaint that you wish to make, then these are the numbers you need: 0800-111-4567 from a landline. Visit our online customer service help and support areas Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. We're sorry but you need to use a different order tracker for that reference. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. Suitable for smaller businesses who need more than what broadband can offer. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. Not only that, you can also contact BT business in the following ways: To get in touch with BT Business by phone, there are several numbers and IVR options to choose from depending on the nature of your call and also what kind of business you are. business Mobile costs may vary. BT business solutions Work faster, smarter, safer, and stay connected with your world. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. We only collect anonymous data. This will involve a complete review of your complaint to make sure nothing has been missed. New BTnet EAD customers only. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Message. Its quick, easy and available 24/7. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. order and you'll shortly receive an email with an order number you can use to Best if you're on your mobile. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs These cookies allowed us to study how users navigate on the website. BT Business broadband, phone line, email or Cloud Voice services not working properly? Monday-Friday08:30 - 17:00Free from UK landlines. Discover solutions that are built for your business, whatever you do. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. Broadband & internet BTnet You can also find the BT opening hours so you dont call when the lines are closed. Search The Phone Book from BT to find contact details of businesses across the UK. Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. Online, report a fault with your broadband, phone, or BT email. The developer provided this information and may update it over time. Fix Problems and faults Contact Chat, phone, or email Contact us about. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. Fix Problems and faults Contact Chat, phone, or email Contact us about. Mobile costs may vary. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. Phone line not working properly? If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? Starts with 5 or 6 numbers, followed by 6 numbers. Raise a general billing enquiry. Unfortunately, BT's phone system is not well designed. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. This is just a tiny fraction of the information contained on BT Business' contact page! Popular shortcuts Order number Track a fault Report a fault Set up and alter your Direct Debits. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. Safety starts with understanding how developers collect and share your data. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. Whether you run a small or larger business, we have a BTnet solution for you. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". Get a BT ultrafast fibre broadband deal today and bundle your TV. By phone 0800 800154. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Here's how we'll help put things right. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. IT Support For Business | 24/7 IT Support | BT Business Products & solutions Business support Business IT support services IT support for business Get 24/7 IT support for computers, servers and mobile devices from our team of UK-based experts. The Phone/Broadband/Fault Reference Number you have entered is invalid, please try Search The Phone Book from BT to find contact details of businesses across the UK. All connections are subject to survey. When you run the tests online, well ask you simple questions, and let you know how well put things right. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. Available 24/7Free from UK landlines. The available options are: To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. It is chaired by the chief executive. BT broadband complaints. If you're on your computer, you can download WhatsApp for Desktop. However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. Our activities added 24bn to the UK economy. Click on the button below to track the parent order. We're one of the world's leading communications services companies. We always aim for 100% target availability, but sometimes things do go wrong. BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. Our SME solutions are for you. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. If it's for your home account visit BT for the home. BT Business App Save time, manage your account, and check your services at your fingertips Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. Don't worry, if you don't have the details of these accounts you can still track We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. It was ten times as fast for half the price. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. Its quick, easy and available 24/7. track your order. Starts with VOL followed by three and eleven numbers, Oops. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? Monday - Saturday08:00 - 18:00Free from UK landlines. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. If you want to track a home order, click the button below. I understand that any big company has large numbers of employees. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Download it now to be totally on top of things: View, pay, and download your bills. The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with.