This charge is in addition to the amount originally paid for the tickets. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. By using our Site, You agree to accept this Agreement. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. All sales and bids are final. Viagogo said in a statement that it offered a high standard of. 6.2 Waiver of Consequential Damages; Liability Limit. The action you just performed triggered the security solution. Viagogo pays search engines like Google to appear at the top of search results for major events. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. If the Google listing says ad, do not click. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. You will pay NT$9225. Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber Instead, try searching for the official website of the band or venue. When you do an internet search, do not use the word tickets. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Viagogo Refund Policy MoneySavingExpert Forum Victims of Viagogo - Facebook They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Third, watch out for drip pricing. Viagogo DO NOT refund and are not contactable. viagogo Reviews | Read Customer Service Reviews of www.viagogo.com Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. (Subclass 870) Sponsored Parent (Temporary) visa. Read more: 6.7 Third Party Information. Viagogo must sell StubHub's non-US business - BBC News If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Getting a refund - Home Affairs The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. Ticket reseller Viagogo fined $7 million for misleading Australian consumers. 1. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. viagogo - Buy & Sell Concert, Sport & Theater Tickets 5.2 Violations, Termination and Suspension. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. And we're hardly the only ones who have a gripe with the company. But you might not know you're buying from them. "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. 5.1 Investigations. Piggyback tickets may not be sold in the same listing. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. FILE A DISPUTE WITH YOUR BANK. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. PLEASE REPORT THEM TO PREVENT MORE VICTIM! We may also first deduct any amount you owe us from any amount we owe you. For more information check the Skilling Australians Fund Levy information at See something that's not quite right in this article? CHOICE supports the First Nations people's Uluru Statement from the Heart. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. 7.1 Ownership of Intellectual Property. Safe ticket buying if you're going to a gig or sporting event. 1.3 viagogo Guarantee. The company has been the target of customer complaints, industry backlash and court action overseas. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic 2.14 Substituted Seat Locations. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. They could not promise tickets or even tell us where the seats were located in the venue.". ", "I only became aware when looking at our credit card transactions $1500 for two tickets. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Such notice shall be deemed given one business day after the email is sent. Viagogo Reviews (2020) | Is Viagogo Legit & Safe - BestLegitReviews.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. 1.2 Ticketing Exchange. 1.1 Introduction. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. the sponsorship or nomination was not successful. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. Enter a valid email address (e.g. The email response they send is a template. Unfortunately, postmarked entries after June 5 will not be accepted. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). In August 2017, the ACCC announced it was taking Viagogo to court. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. Further information can be found at Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. The. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Checked for accuracy by our qualified fact-checkers and verifiers. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. Newshub confirmed the prices on Viagogo were selling at a significanty higher price. The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. viagogo is a global online platform for live sport, music and entertainment tickets. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. 2.3 Username and Password. Viagogo: Reviews, Complaints, Customer Claims | ComplaintsBoard Ultimately there are two questions to be answered . Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. you lose thetravel facility remaining on your previous visa when your RRV is granted. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. To post a ticket for sale on viagogo You must first register with the Site. First, don't use Viagogo. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. These tickets are listed in TWD [Taiwanese dollars]. 6.1 No Warranty. Also, buyers only pay once they have been to the event and had no issues. If you fancy a viagogo event roulette then use this company. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Just as before, when you make a ticket selection, the clock starts ticking. Ticket Marketplace Viagogo Faces The Music Amid Claims Of - Forbes This website is using a security service to protect itself from online attacks. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. Your IP: We made the case to Google Australia that Viagogo is still up to its old tricks. What is the viagogo complaint handling process? A new screen will display that allows you to begin your refund request. . We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. FanFair Alliance - Ever get the feeling you've been cheated? You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/viagogo-fined-$7-million-for-misleading-consumers/12725434, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks, Hong Kong court convicts three members of Tiananmen vigil group for security offence, as publisher behind Xi biography released, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, Vanuatu hit by two cyclones and twin earthquakes in two days, Viagogo denies misleading customers in face of consumer and industry backlash, Viagogo, a ticket reseller with few fans among consumers, gets stung by Google, Federal Court finds ticket reseller Viagogo misled consumers, Rare sighting of bird 'like Beyonce, Prince and Elvis all turning up at once', Emily was studying law when she had to go to court. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. 2.5 Tax on Seller Proceeds. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. FanFair publishes a guide for getting a refund from Viagogo

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