In high school, I worked for a food chain and took customer orders over the phone. If good customer service is provided, this can lead to lasting relationships with a candidate, whether or not they become a hire or not. I got 5 questions based on my CV and resume. I applied online. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Great job! Discover our Australian domestic and international network, airline partners and oneworld. If yes, we have great news for you. Choose the seat that suits you before you get to the airport on Qantas operated flights. I applied online. Continue Reading Upgrade your web browser for an enhanced experience. To add to that, specific airports also have many safety and security protocols that all passengers and staff must adhere to. Upgrade your web browser for an enhanced experience. This employer has not claimed their Employer Profile and is missing out on connecting with our community. If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! Assure them that you will take this duty very seriously. There was a question about working in a high pressure environment I applied online the Qantas website and I got an email about a week later for chat interview. If so, talk about a time when you successfully handled an inquiry that initially you weren't sure how to handle. I interviewed at Qantas (Melbourne) in Sep 2018, An online application process followed by a request to submit a video interview with customer service related questions. What would you bring? I applied online. Provide prompt, accurate, and friendly customer . I applied online. "I've always been a very caring individual that wants people to be safe and happy at all times. The process took 4 weeks. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Customer feedback, compliments or complaints play an important role in our continuous improvement process, so that we may provide you with exceptional service each time you fly with us. All in all 4 weeks from application to offer After seeing the data, management was supportive of the idea, and I led a team of staff that demoed new systems in the coming months. Download our free online tools for individuals with dexterity limitation. Then we had group activity and interview with a Qantas staff. Customer Service Agent (Former Employee) - San Francisco, CA - January 14, 2021. . An active listener? Customer Service Agent - Full-time Position - $19 - $21/hr. "I worked as a cashier for a large grocery store chain during my final year of high school and while I earned my associate degree. Some of these questions were timed. I am friendly and love working together.". Theyve given me a lot of hope by put me on hold, sending update email about my application since August 2018 till August 2019 and they informed me that they has no opportunities to assess my application. With our interactive map it's easy to plan your next trip using money or Qantas Points. They would tell you that I have excellent communication skills, the ability to problem solve as part of a larger team, and that I bring a positive attitude to work on a daily basis. why do you want to be a customer services? Describe the situation , what did you do and what was the outcome, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. Beyond being friendly and reassuring, what other relevant skills do you have? Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 Anonymous Employee. That's definitely very impressive. Start your trip in the exclusive surrounds of one of our world class airport lounges. Remind the interviewer of all you have to offer. If you have ever flown commercially, you know that all staff of the airlines look the part and walk the part of being a true professional on the job. At some point during your conversation, your interviewer will be looking to hear about your personal motivation for becoming a Customer Service Agent at Qantas Airways. The process took 1 week. I would suggest to really prepare yourself before going to the interview. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. If policy didn't allow this, I would explain this to the customer and let them know why we have the policy in place. ", "When I first started working I was a cashier for Woolworths and back then it was mainly cash, almost no eft pos, so I was experienced in handling cash, balancing the till, and being responsible for my register.". The first hour was just kind of introduce of the position and the company. Prior to your interview, try to research the particular image standards that the airline you are interviewing with has, and be able to speak about the standards and your compliance during the interview. Use your points for flights, upgrades, hotels, or car hire. I knew that there were great options out there for automated phone systems to route customers to the correct person, but our management had been hesitant in the past to utilize a system like that. Our customer service teams represent us on the ground and in the air. Melbourne Airport. Step 7; Recieved job offer. 107 jobs. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense I got chat interview with Qantas. Qantas Psychometric Test, Recruitment process, Interview Questions & Pilot Assessment Online Preparation - 2023 What Is Qantas? Have you ever had a difficult situation with a customer and how did you resolve it? The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. You have provided a good definition of what being professional means to you. Cabin Crew (19) Customer Service Agent (9) Flight Attendant (9) Customer Service Representative (6) Manager (4) Analyst (3) . We're continually finding new ways to deliver a memorable customer experience. Also, how exactly will this benefit you in this role? It was an very open question to be answered so yeah good luck to everyone that applies et. Then we had group activity and interview with a Qantas staff. A poor customer experience and how did you handle 2. Quick Apply. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. In this role at Qantas Airways, it will also be important that I know the staff well and the people best suited to answer customer questions. why did you leave your previous job and why do you want to work with Qantas Connect with a local pet sitter to mind your pet while you're on holiday. The next steps were background and security checks and finally a thorough medical which is at your own expense. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. Provide additional details to further strengthen your answer. Designed for small to medium businesses. I applied online. We had some group activities together and a one-on-one interview afterwards. Join Qantas Frequent Flyerorsubscribe to Red Email today. Browse our airport guides and lounge network information. If you were to be hired as the next Customer Service Agent at Qantas Airways, you would be receiving payment from passengers for flight tickets. I interviewed at Qantas (Sydney) in June 2017. Whether a customer is experiencing a major delay or a customer is traveling for a life altering reason, you need to approach them with empathy and professionalism no matter what that situation brings your way. Then, explain the steps you would take to find the right person with the answer. You will find recent job openings at Qantas airlines in multiple job positions like Cabin Crew, Flight Attendants, Pilots, Catering Service, Ground . I really love the uniforms that are required for the job and would take a lot of pride in wearing it each day. I explained to him that while our drive through menu did explain all condiments on the sandwiches, I'd be happy to have another sandwich made to his order at no extra cost. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 ", "I once had a problem with a co-worker, when things didnt improve I then approached the co-worker to discuss how she was making me feel, this still did not improve and in fact, became worse. If the role you are interviewing for is customer-facing say you have strong communication skills which will help when working with customers. There was about a month or two wait between each step. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Call Center Temp Agency & Staffing Agency Solutions. What kind of businesses? Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. I believe that the skills I've learned, which include being a strong communicator and problem solver, will enable me to excel in this role. As a Customer Service Agent with Qantas Airways, no two work days are the same, and your ability to jump from duty to duty with ease will be essential for success in the role. I would soak in all in-person training and any online module training that I would be put through during my orientation. During my three years on the job, I never had an issue with an imbalance at the end of a shift. Based on the urgency and importance of the tasks? Adding an example will make your response more memorable and meaningful to the interviewer. did anything happen? Final part was a team activity where you are in a life raft scenario and they watch to see your answers and how you work in a team. This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. The number and type of interviews across the segments will vary. I applied online. I applied online. The process took 1 week. Fly with us and discover the Qantas difference. Customer Service Business Agent at Qantas Greater Sydney Area. I applied online the Qantas website and I got an email about a week later for chat interview. Free interview details posted anonymously by Qantas interview candidates. Free interview details posted anonymously by Qantas interview candidates. As you prepare for you interview, think back to a job you held where adherence to regulations was important in the work you performed, describe that experience to the interviewer, and explain the steps you took to ensure you were following all policies. Cabin Crew (19) Customer Service Agent (11) Flight Attendant (9) Customer Service Representative (6) Manager (4) . At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. This is where memories are made - from helping our customers when they make a booking, to welcoming them at check-in and looking after them onboard, we strive to deliver the best in service and customer care. Looking to dive into your ability to problem solve with this question, your interviewer will be looking to hear that you are quick and resourceful in looking to provide great service to the passengers of Qantas Airways. I would look at alternate routing, if necessary, and once again work within Qantas Airways policies on pricing for the customer. Write down what you think is important so you can reference it when youre in the role play. Find out more about inflight dining, entertainment, seat maps and more. ", "Not at all, I would be very proud to be representing Qantas, but I also love to look good and take pride in myself. I am proficient in the entire Microsoft Office suite and am a go-to for colleagues on anything in Excel and PowerPoint. Find departure and arrival information and view ouron time performance. For example, I worked in a bakery where I took calls and directed them to the right departments. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Book city tours, hop-on-hop-off buses, organised tours and more. I applied online. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I applied online. I also look forward to a career change with a diversity of roles each day.". The first time you apply, you'll need to create an account with us. Would you have any issues in doing this? Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Supply Chain Management; Banking, Financial Services & Insurance (BFSI) Digital Marketing; Entrepreneurship; Business Analytics; Human Resource Management When you call this number, you'll be connected with a customer service representative who can help you with all your needs. "I've always prided myself on being a true professional in any job that I've held during my career. When you apply for a job, you'll provide us with confidential information about yourself. ", "Being professional is about being on time and punctual, presenting yourself well and being proud of the company your working for, doing a job well and taking pride in the job and yourself, striving to further yourself in the company". I interviewed at Qantas (Sydney) in June 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. On top of letting the customer know that you can't meet their need with this particular request, it is more important that you use your ability to problem solve and provide the best service possible by taking the time to search for more options for the customer. Information about visas, health and more. Group assessment; . What was the end result? Aww crap I was in a panic. Deals on Qantas flights across a range of Australian and international destinations. Quickly jumped on the Internet and checked and the flights were gone. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. Common stages of the interview process at Qantas according to 136 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Darwin High School. We do not have advertisements on our pages but we do try to make money through paid-memberships. As one of the front line staff who was talking with customers after really long waiting times, it didn't take long to realize that customers were very upset. Awesome! Qantas is an excellent company to work for. Reason 3: Good customer service can lead to lasting relationships. Emphasize that you're always focused on finding a solution that leaves the customer feels completely satisfied. after initial interview was called for a role play via video call, Anonymous Interview Candidate in Melbourne, I applied online. The key point here is to be active in the group and show the assessor you are able to work within the group. With our interactive map it's easy to plan your next trip using money or Qantas Points. A poor customer experiences and how did you handle it. Excellent! Because you will be working face to face with both customers of the airline and staff as well, your interviewer wants to know that you are comfortable in your own shoes when it comes to communication on the job. In each of those roles, the key to my success was mastering the business and the products that I worked with. The process took 2 weeks. I interviewed at Qantas (Sydney) in Feb 2023. Around 20 of us were arranged to seat in a area, professionally dressed. Applicants must have obtained unlimited working rights. You appear confident, tech-savvy, and curious, all of which are great attributes that the interviewer will appreciate. I had a chat interview for my first processing. Meeting as a Group. As you can see from my resume, I have no gaps in employment over the last 15 years of my career since high school. I found that having a routine was a good foundation knowing full week this routine may be Interrupted, so then it was about prioritizing, I found this worked.". The process took 3 weeks. First impressions count, so ensure your CV is up to date and highlights skills and experience relevant to the job for which you are applying. Payment from customers definitely could be in person at the airport, so having experience here is a plus. I applied online. If you have any sort of cashier or other cash handling experience, be sure to let your interviewer know what that job entailed in this regard. This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. Qantas. And how exactly do you prioritize? This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. Wow! Since one of the other interview questions was about being neatly groomed and wearing a uniform, you might want to mention these here too. With this question, your interviewer will be looking to hear that you'll bring a professional attitude and demeanor to the Customer Service Agent job at Qantas Airways. I chose your airline because my values align closely with your community engagement initiatives, sustainability efforts, and diverse culture of staff. I interviewed at Qantas (Sydney) in Sept 2018. Great! "In my current role, I work with customers over the phone and with those who come into our location in-person, and I'm most often the first face they see. Earn Qantas Points on our huge range of accommodation options worldwide. Terms and conditions apply. The keys to displaying your ability to help customers in this situation are honesty, timeliness, and follow-up with the customer. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. Be the first to find this interview helpful. Will you cover the medical costs. The next steps were background and security checks and finally a thorough medical which is at your own expense. I interviewed at Qantas (Melbourne) in Jun 2017. This takes place over the phone or online and gives management a better sense of the candidate. Upgrade my browser. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. Browse our travel recommendations for Australia and beyond. ", "I would apologize and explain the flight is in fact sold out, I would then do my best to try and find an alternative flight and or route that would suit the customer while listening to their needs and being empathetic.". I guess its for if were rights person for this position. Search and book from over 15,000 cruise itineraries. If I got the strong sense that they were in distress, I would switch into helper mode with them to try and put their mind at ease while flying with Qantas Airways. Find information on travel requirements and more. Our centres include: Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. The Qantas Airways reservation number is ^1:832:460:1113^. Step 1; Applied for job. Good interview day. "I'm a person who always wears their heart on their sleeve and speaks what's on my mind at all times. Great job! After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. Followed by a group exercise with the table youre sat at. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Interview questions and answer examples and any other content may be used else where on the site. If you do not complete and pass the relevant background checks, your job offer will be withdrawn. If you've already created your profile, you can sign in and access your application and personal information to . As you answer, try to focus on the things you did over the phone to provide the best service possible to prove your worth in this role with Qantas Airways. Discover our Australian domestic and international network, airline partners and oneworld. Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. I interviewed at Qantas (Sydney) in Mar 2022, as group meeting that present of marketing about the company and individual interview that introduce your self and questions about job position and roll play when you meet hard customer, I applied online. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically Great! Interviews for Top Jobs at Qantas. All in all 4 weeks from application to offer

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